Greenway Moving and Storage

I have moved often over the years, including two moves between Canada and the US and back. I have had moves that didn’t go smoothly but never anything as horrendous as my experience with this company. It took 13 hours to move a three bedroom condo and they did not even move all of our belongings. They dragged it out until 1am and then gave us an invoice that was almost three times the estimate. I had to pay because they won’t unload the truck until you do. I had my most recent manifest from an international move with all the same contents, weighing just under 6000lbs but when these guys weighed the truck they said it was 10000lbs. This was a local move that included an 8 minute commute between homes and cost me $3500. They didn’t put anything where it should be, and even put our plush furniture on the soaking wet floor of their truck, without wrapping it. They took everything apart and didn’t tell us until after that it was $75/item to reassemble. They left dangerous piles of furniture and boxes everywhere. This was beyond stressful and extremely bad customer service. They has positive reviews that I doubt are even real people. Lesson learned.

Move size: 3 Bedroom Home Service cost: $3500

When Greenway moving and all other companies contacted me I was confused and I started doing my research about all these moving companies. I only found 2 or 3 bad review about Greenway moving and told Sara ( sales agent ) that you have couple bad reviews online. With professional manner and calming tone she presented me an explanation and that they move 30 customer per week and that most happy customers don't leave a review. When they are not happy they go and leave a review. The company said we only have 2 or 3 bad reviews in many years and that sounds reasonable to me. I booked with them. They moved my 3 bedroom house with 3 professional movers. The movers were friendly and helpful during my move.
I'm only leaving this review because I promised Sara that if I'm satisfied I will write a review. They called me and remind me about this review after 1 week of the move. They are right about when people satisfied like us, they forget to leave positive review. Thank you very much guys. All the best, cheers ??

Move size: 3 Bedroom Home Service cost: $3100

I'm a young student/professional in Toronto and I would like to warn anyone considering this company to Beware.
Greenway Moving is a scam.
I have had a very trying experience with this moving company.
Here are a listing of the issues I had with them over a 3 month period.

1] This company refuses to provide its customers with a move in time until the day before their big move.
As a result my move date had to be changed because Greenway unable to give me a morning appointment the day before my move. The lack of organization this shows of a moving company was astounding and incredibly inconvenient - I had to take two days off work to convenience them.

2] After they packed our stuff in a truck they came back inside and told us that the cost of the move would be Double their original quote and tried to force us to sign a contract to pay $700 extra. The funny thing was that they had not even weighed our belongings yet - when we asked them the total weight that said their best guess was 3,000 lbs [it was not]. This was one of the many manipulations they tried with use throughout this whole move.

3] After they had left they gave us a call & told us that our stuff was being held in a warehouse, and that we had to pay double our original quote in order to have our stuff delivered - otherwise our stuff would be held indefinably by them. This order of payment was not ever mentioned to us, and was not written anywhere in our confirmation email.

3] When we confronted them as to why they had doubled the price Greenway Moving was unable to break down the cost and explain why the original quote had been doubled. As a result they reduced our rate - although they refused to apologize and still continued to blame us for changing our moving date [which they had forced us to do because they had made an error in our booking]

4] They showed up late for pick -up and delivery and blamed us for not paying them before arrival.
When they arrived for delivery they tried to make us sign a second contract to add $200 extra onto our bill because it was a long walk to our condo - a fee that had not been mentioned to us anywhere on our quote or invoice.

In conclusion, this company is a complete sham which lacks any professionalism - any wise movers please be wary.

Coming away from this experience I feel like they should have paid me, and not the other way around - for all the stress they caused. At every opportunity they tried to manipulate us into paying extra fees. Their staff appeared friendly at first but were all miserable humans I've realized after trying to deal with them in a professional manner over these past three month.

Move size: 2 Bedroom Home Service cost: $1150

DONT I REPEAT DONT USE THESE MOVERS. Broke antique furniture, HUGE holes in wood. They are UNPROFESSIONAL MOVERS. Throw furniture in truck. I HAVE A CAMERA ON MY HOUSE AND I AM SEEING A LAWYER. NICOLE AND SARAH LIES ABOUT THEIR SERVICE. Please innocent people don't book them if you care about your belongings.

They sent a small truck and 3 guys. The loader was [EDIT] and couldn't understand about careful. I called NICOLE who said I will call them to be more careful. NEVER DID CALL.

SMOKED every 15 minutes. No matching shirts. THE STOLE OUR LADDER.

3 guys brought no food or water. One guy puking in my front yard.

NIGHTMARE. DONT USE. LAWYER WILL LOOK AFTER THESE PEOPLE.

Will provide pictures of these people loading my grandparents furniture that I cherished and now garbage.

Move size: 3 Bedroom Home Service cost: $3400

I don't know where to start I sent out an email re moving costs and companies , several companies gave me quotes based on a 2 bedroom bungalow, single guy not a lot of furniture.
An agent from Greenway contacted me mark I think was his name re cost and estimate of around 900 dollars, his comment was he always over estimates weight, what a joke.
I spoke with Sarah and Nicole who work in the office who were both very sweet and I enjoyed dealing with them.
The movers came as requested movers were very good, took most of a day to move small place. Once truck loaded was told most likely 15000 pounds two bedroom bungalow remember. But truck not
weighed as yet.
A day or two later got bill for 4100 dollars big jump for 900. Was told we had agreed to 15000 by signing paper at end of move we thought it was to say move done, our mistake we didn't read more careful. I call company asked why truck not weighed said they didn't because we agreed to weight,i demand it be weighed had to pay close yo 600 dollars to have it weighted and also if you use visa they charge a huge percentage 15 percent I think, watch out for this company. They weight so they say went from 15000 pound to 9000 thst is if they really weighed it, never saw a scale weight.
They did store furniture for us three weeks for free but on delivery date furniture and boxes looked like they had been a war. A new table and coffee table had huge dents on sides and large 60 tv no longer works
I was told I could file a claim which I did, they investigated and estimated by weight is how they estimate that a table and coffee table as per weight.60 per pound would be 120 dollars and besides they have a 500 deductible per item so we get nothing guess we owe them money. This is first and last time we will ever use this company beware of the small print please read everything before you hire a moving company please.

Move size: 2 Bedroom Home Service cost: $2600